FAQ

We can help your organization overcome a wide range of business issues and challenges

We provide business process outsourcing and technology solutions that help the world's leading publishers, manufacturing, aerospace and defense companies, intelligence agencies as well as law firms and legal services providers create and manage information more efficiently and effectively.

What is BPO?
Business Process Outsourcing or BPO is the process of hiring special services of the outside companies to handle the services for the company. Contracting the services of the outside provider helps the company to concentrate on its core activities and strengths without having to invest in resources and time in less important activities. The company gets the specialized services from the BPO for whom it is their main activity. This way the companies don’t have to invest in hiring and training manpower for the less important activities as it is already available with the BPOs at reasonable cost.

What are the benefits of outsourcing?
* The company doesn’t have to have to invest in resources for non-core activities.
* They can use their existing resources more efficiently for the main activities.
* The company gets specialized services without compromising on its quality.
* By saving costs company is in better situation to face the competition.
* Helps control costs in various aspects of the business.
* The company can offer new services or improve the response to their clients.

What outsourcing activities does ExceedBPO provide?
We provide data entry services such as: Online Data Entry, Offline Data Entry, Image Data Entry, Database Data Entry, Text and Numeric Data Entry, Data Entry for Mailing List Catalogue, Data Entry, Data Entry of e-books, Data Entry of Surveys, Data Entry of Questionnaires, Data Entry of Company Reports, Data Entry of Insurance Claims, Data Entry from Printed / Handwritten Source, Data Entry from Yellow Pages / White Pages, Data Entry of Dictionaries, Manuals & Encyclopaedia, Copying, Pasting, Editing, Sorting, and Indexing, Accounting & Book Keeping, Legal Documents Entry.

Data Processing Services such as: Form Processing, Image Processing, Survey Processing, Insurance Claim Processing, Credit Card Processing.

Forms Processing services such as: Payroll Processing, Order Forms, Market research, Medical Records, Insurance Claims, Bankers' Cheque, Purchase/Sales Orders, Administration Documents.

Image processing services such as: Image compression, Image enhancement, Image filtering, Image distortion, coloring and editing, Flexible solutions to suit your image processing requirements, Interactive image processing environment, Processed images can be uploaded directly or through optical medium, Security and confidentiality of your documents ensured etc.

Publication Services: Writing, Copy-editing, Document-indexing, E-book publishing, PDF conversion and creation, Digitize your documents, OCR conversion, Publishing/ tagging to the Web etc.

Back Office services: Credit and collection, Payroll, Benefits administration, Bookkeeping, HR Compliance reporting.

Which Industries we serve to?
We serve Accounting, Legal, Health Care, Business, Insurance and virtually almost all industries.

Why would ExceedBPO’s engagement reduce cost?
We have trained manpower and well developed infrastructure for carrying out the back-office activities for Accounting, Legal, Health Care, Business and Insurance industries. These are the main activities for us. If you belong to any of these industries and try carry out back-office works yourself here are the problems you will face:
* You will have to recruit lot of trained manpower whom retaining is very difficult.
* Further you will have to develop the infrastructure for these activities that can be very expensive.
* Since these are not your main activities your manpower and resources will not be utilized properly.
* Then again your attention from the main activities will be diverted.
* Your manpower expert in the core activities will have to carry out non-core activities which are waste of their expertise.

All these will lead to efficiencies in your organization and reductions in profits. When you outsource your back-office activities to us you can concentrate on activities which you are supposed to do. All your less important activities will be completed without actually employing manpower and developing infrastructure. We provide high quality and low-cost solutions; hence our engagement helps companies reduce the costs.

How can I be sure of quality?
You can send us the data for free samples and we are also ready to give the references of our existing and previous clients.

What is the risk of outsourcing the work to us?
No risk is involved.

What is the assurance of security and confidentiality of data?
One of the prominent reasons of the long-term relationship between ExceedBPO and its clients has been the faith developed between the two over the years. We take all the possible security steps to ensure that the data of the clients remains secure and confidential.

To prevent the data being lost to the hackers on the Internet we have deployed best firewalls available in the market. We also use data encrypting systems while receiving the data from clients and also sending back. This ensures that no one even in middle path of the Internet will be able access the data.

We have full faith on our expert and reliable manpower and know that they will never misuse their position in the organization as far as the security of the data is concerned. In fact in a number of years no untoward incident of the leakage of the data has ever at ExceedBPO. All this does not prevent us from being careful and performing online as well as offline security checks of the employees.

Contact us for a detailed quote by emailing at sales@exceedbpo.com